Return & Warranty Policy

1. Time limit:

    - Customers need to make a return request within 7 days of purchase.

    - Custom or special orders may not apply to the return policy.

2. Product status:

    - Returned products must be in unused, undamaged original condition and include all accessories, packaging and labels.

    - For electronic components, the sealed packaging of the product must be unbroken.

3. Refund method:

    - Customers can choose to receive a full refund, exchange, or store balance (points, e-wallet, etc.).

    - Refunds will be processed upon receipt of the return and confirmation of policy compliance.

**Warranty Policy:**

1. Warranty period:

    - The product will have a warranty period of 12 months from the date of purchase.

    - Some products may have a specific warranty period or extended warranty options.

2. Warranty Coverage:

    - The warranty will only cover failure or damage caused by manufacturing defects, not problems caused by misuse, accidental damage or natural wear and tear.

    - The warranty applies to the original purchaser only.

3. REPAIR, REPLACEMENT OR REFUND:

    - During the warranty period, the mall will provide free repair or replacement for products that meet the warranty policy.

    - If the product cannot be repaired or replaced, the mall will provide refund or store credit balance options according to the policy.

**Returns and Warranty Process:**

1. To submit a return or warranty request:

    - Customers can submit return or warranty requests via the website, email or phone, and provide relevant order and product information.

2. Review and Approval:

    - The Marketplace will review the return or warranty request and approve or deny it as specified in the policy.

    - The Marketplace may require further information or evidence to support the processing of a return or warranty request.

3. Return or repair processing:

    - For approved return requests, the mall will provide return guidelines, and customers need to follow the guidelines to return the product.

    - For approved warranty requests, the mall will provide repair guidelines and be responsible for repairing or replacing products.

4. Refund or Product Delivery:

    - Once the return is received and confirmed to meet the policy requirements, the mall will process the refund.

    - For warranty, the mall will return the product to the customer after the repair is completed.